Noise Management Procedure

Contacting Grow Walkies

If you experience any concerns relating to noise from Grow Walkies, please contact us by email at info@grow-walkies.com. We are committed to responding promptly and working to resolve any issues in a professional and considerate manner.

Recording Issues

All noise-related enquiries and reports will be recorded by Grow Walkies. Information provided will be documented in a consistent manner to help identify any patterns, including site activities, weather conditions and wind direction where relevant.

Records will be reviewed regularly to ensure that any necessary preventative or corrective actions are identified, implemented and monitored.

Information Requested

Where possible, the following information will assist our investigation:

• The date and time the noise was observed.

• The location where the noise was heard.

• A description of the noise, including its intensity, character, frequency and duration.

• The name and contact details of the person reporting the issue.

• Any additional information that may help identify the source of the noise.

Investigation Procedure

Where appropriate, Grow Walkies will investigate reported noise concerns to determine:

• The likely source of the noise.

• The potential impact of the noise on nearby properties.

The investigation will begin with an initial assessment to establish whether the reported noise is likely to be associated with activities at the Grow Walkies site.

This assessment may include consideration of:

• Activities taking place on site at the reported time.

• Weather conditions and wind direction.

• The location of the person reporting the issue in relation to the site.

If the initial assessment indicates that the noise is unlikely to have originated from Grow Walkies, no further investigation may be required.

Where the assessment suggests that Grow Walkies may be the source, further investigation will be undertaken. This may include reviewing booking records, operational activities, contractor movements or, where appropriate, carrying out noise monitoring to help identify trends and determine the cause.

Where a site-related source is confirmed, appropriate measures will be implemented to minimise or eliminate the noise wherever reasonably practicable.

Communication

Grow Walkies aims to acknowledge all emails received at info@grow-walkies.com within 3 working days.

Where further investigation is required, an update will normally be provided within 10 working days, outlining the findings to date and any actions being taken.

Where ongoing investigation is necessary, Grow Walkies will keep the person informed of the progress and any measures implemented to reduce or prevent future noise issues.